What are the shipping rates?
For all orders above $100, we offer free standard delivery. Orders below $100 will be charged at a flat rate of $7.95 Australia wide.
Can I also have my product delivered to an address that is different to my invoice address?
When placing your order, you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address) on the shipping form. We do not ship to PO boxes or parcel lockers as all deliveries require a signature. If no one is present during delivery, a card will be left by the courier to advise a delivery attempt. The card will contain pickup instructions.
My order has been dispatched, but I have not yet received anything.
Delivery time depends on the delivery location and is estimated to be one(1) week after shipment to most major metropolitan areas, and two (2) weeks after shipment to other areas. Items in your Order may be shipped together or separately. When an order is shipped, a delivery email confirmation containing a tracking code will be sent to your email. If your Order is not delivered within thirty (30) days from payment, you are entitled to cancel your Order and we will provide you with a refund.
How can I track my order?
If you have a JBL.com.au account, you can view your order's status under the "Order History" tab of your account page. If you do not have an account you track your order here. You will need your order number and billing postcode on hand.
The Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage for the Products in warranty. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure during the warranty period.
If a Product is malfunctioning or if you have any problems with your Product, please contact +61 2 9151 0376 or email firstname.lastname@example.org for assistance.
We reserve the right to inspect the Product and verify fault. You are required to return the faulty Product to us for assessment and the Product must be returned in a reasonable condition with documentation and original accessories intact, along with proof of purchase, the original packaging materials, shipping label and packaging slip. You do not need to return the Product in the original packaging but you should ensure that the Product is properly packaged to prevent damage or water seepage. We will notify you of our assessment within a reasonable period of time. If a Product is found to be faulty, you are entitled to have the Product repaired, replaced or a refund in accordance to your rights under law. All refunds will be made via the payment method used for the original transaction.
If we reasonably determine after inspection that the Product is not faulty, or if the fault is caused by you, or is a fault that is not covered under the Product warranty, we reserve the right to refuse a refund, replacement or repair and to charge you the cost of collecting the Product from and returning it to you plus any costs of inspecting the Product. Our return policy excludes Harman Services, third party goods or services and pre-installed software Products.
This section does not affect your statutory rights under the Australian Consumer Law and your rights set out in these Terms and Conditions are in addition to any statutory right you may have under the Australian Consumer Law.
Change Of Mind PolicyWe generally allow a return for store credit or exchange product where you have changed your mind, provided that the product is: 1. returned within 30 days of order; 2. Items are not used, unopened and in original sealed packaging; 3. not damaged in any way; We do not accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under the change of mind policy. You are responsible for payment of return postage for change of mind returns.